From my experience, Dell was popular because of the warranties and the "lego" quality that the insides had. It was extremely painless to manually swap out the whole motherboard, ram, hard drives, RAID cards. Everything had a one-click release to it.
Also for what it's worth, Dell's customer support was actually very good. Once you established that you had done all the troubleshooting that was possible and you had the warranty, they would send out a tech or the replacement part extremely quickly.
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